{"id":2048,"date":"2023-10-09T10:44:46","date_gmt":"2023-10-09T03:44:46","guid":{"rendered":"https:\/\/fortasbi.org\/home\/?page_id=2048"},"modified":"2025-07-31T17:30:23","modified_gmt":"2025-07-31T10:30:23","slug":"layanan-pengaduan-anggota","status":"publish","type":"page","link":"https:\/\/fortasbi.org\/home\/layanan-pengaduan-anggota\/","title":{"rendered":"Layanan Pengaduan Anggota"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2048\" class=\"elementor elementor-2048\">\n\t\t\t\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-c2da792 elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"c2da792\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-83f988a\" data-id=\"83f988a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ffa2b57 elementor-widget-mobile__width-auto elementor-widget elementor-widget-theme-site-logo elementor-widget-image\" data-id=\"ffa2b57\" data-element_type=\"widget\" data-widget_type=\"theme-site-logo.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.6 - 15-09-2022 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/fortasbi.org\/home\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"945\" height=\"354\" src=\"https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/06\/cropped-logofortasbi.png\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-94f5b3d\" data-id=\"94f5b3d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-b09319b elementor-hidden-phone elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b09319b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f552dfa\" data-id=\"f552dfa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-85aca28 elementor-hidden-tablet\" data-id=\"85aca28\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-c41c3c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c41c3c2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-150711e\" data-id=\"150711e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b3ce635 elementor-nav-menu--stretch elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"b3ce635\" data-element_type=\"widget\" data-settings=\"{&quot;full_width&quot;:&quot;stretch&quot;,&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/fortasbi.org\/home\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-nav-menu.min.css\">\t\t\t<nav migration_allowed=\"1\" migrated=\"0\" role=\"navigation\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-b3ce635\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-2901\"><a href=\"https:\/\/fortasbi.org\/home\/\" class=\"elementor-item menu-link\">Beranda<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-4092\"><a href=\"#\" class=\"elementor-item elementor-item-anchor menu-link\">Tentang Kami<span role=\"application\" class=\"dropdown-menu-toggle ast-header-navigation-arrow\" tabindex=\"0\" aria-expanded=\"false\" aria-label=\"Menu Toggle\" ><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2919\"><a href=\"https:\/\/fortasbi.org\/home\/tentang-fortasbi\/\" class=\"elementor-sub-item menu-link\">Tentang FORTASBI<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2910\"><a href=\"https:\/\/fortasbi.org\/home\/kontak\/\" class=\"elementor-sub-item menu-link\">Kontak<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2918\"><a href=\"https:\/\/fortasbi.org\/home\/struktur-organisasi\/\" class=\"elementor-sub-item menu-link\">Struktur Organisasi<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-4094\"><a href=\"#\" class=\"elementor-item elementor-item-anchor menu-link\">Layanan Anggota<span role=\"application\" class=\"dropdown-menu-toggle ast-header-navigation-arrow\" tabindex=\"0\" aria-expanded=\"false\" aria-label=\"Menu Toggle\" ><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2915\"><a href=\"https:\/\/fortasbi.org\/home\/sekolah-petani\/\" class=\"elementor-sub-item menu-link\">Program Sekolah Petani<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2913\"><a href=\"https:\/\/fortasbi.org\/home\/aplikasi-greenpoint\/\" class=\"elementor-sub-item menu-link\">Aplikasi GreenPoint<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2914\"><a href=\"https:\/\/fortasbi.org\/home\/audit-internal\/\" class=\"elementor-sub-item menu-link\">Audit Internal<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2917\"><a href=\"https:\/\/fortasbi.org\/home\/peta-anggota\/\" class=\"elementor-sub-item menu-link\">Peta anggota<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2904\"><a href=\"https:\/\/fortasbi.org\/home\/cari-anggota\/\" class=\"elementor-sub-item menu-link\">Cari Anggota<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2916\"><a href=\"https:\/\/fortasbi.org\/home\/pendaftaran-aggota-baru\/\" class=\"elementor-sub-item menu-link\">Pendaftaran Aggota Baru<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2911\"><a href=\"https:\/\/fortasbi.org\/home\/layanan-pengaduan-anggota\/\" class=\"elementor-sub-item menu-link\">Layanan Pengaduan Anggota<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5619\"><a href=\"https:\/\/fortasbi.org\/home\/newsletter\/\" class=\"elementor-item menu-link\">Newsletter<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5581\"><a href=\"https:\/\/fortasbi.org\/home\/publikasi\/\" class=\"elementor-item menu-link\">Publikasi<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3662\"><a href=\"https:\/\/www.ceritabaik.fortasbi.org\/first\/\" class=\"elementor-item menu-link\">Cerita FORTASBI<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t\t<span class=\"elementor-screen-only\">Menu<\/span>\n\t\t<\/div>\n\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" role=\"navigation\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-b3ce635\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-2901\"><a href=\"https:\/\/fortasbi.org\/home\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Beranda<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-4092\"><a href=\"#\" class=\"elementor-item elementor-item-anchor menu-link\" tabindex=\"-1\">Tentang Kami<span role=\"application\" class=\"dropdown-menu-toggle ast-header-navigation-arrow\" tabindex=\"0\" aria-expanded=\"false\" aria-label=\"Menu Toggle\" ><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2919\"><a href=\"https:\/\/fortasbi.org\/home\/tentang-fortasbi\/\" class=\"elementor-sub-item menu-link\" tabindex=\"-1\">Tentang FORTASBI<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2910\"><a href=\"https:\/\/fortasbi.org\/home\/kontak\/\" class=\"elementor-sub-item menu-link\" tabindex=\"-1\">Kontak<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2918\"><a href=\"https:\/\/fortasbi.org\/home\/struktur-organisasi\/\" class=\"elementor-sub-item menu-link\" tabindex=\"-1\">Struktur Organisasi<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-4094\"><a href=\"#\" class=\"elementor-item elementor-item-anchor menu-link\" tabindex=\"-1\">Layanan Anggota<span role=\"application\" class=\"dropdown-menu-toggle ast-header-navigation-arrow\" tabindex=\"0\" aria-expanded=\"false\" aria-label=\"Menu Toggle\" ><\/span><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2915\"><a href=\"https:\/\/fortasbi.org\/home\/sekolah-petani\/\" class=\"elementor-sub-item menu-link\" tabindex=\"-1\">Program Sekolah Petani<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2913\"><a href=\"https:\/\/fortasbi.org\/home\/aplikasi-greenpoint\/\" class=\"elementor-sub-item menu-link\" tabindex=\"-1\">Aplikasi GreenPoint<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2914\"><a href=\"https:\/\/fortasbi.org\/home\/audit-internal\/\" class=\"elementor-sub-item menu-link\" tabindex=\"-1\">Audit Internal<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2917\"><a href=\"https:\/\/fortasbi.org\/home\/peta-anggota\/\" class=\"elementor-sub-item menu-link\" tabindex=\"-1\">Peta anggota<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2904\"><a href=\"https:\/\/fortasbi.org\/home\/cari-anggota\/\" class=\"elementor-sub-item menu-link\" tabindex=\"-1\">Cari Anggota<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2916\"><a href=\"https:\/\/fortasbi.org\/home\/pendaftaran-aggota-baru\/\" class=\"elementor-sub-item menu-link\" tabindex=\"-1\">Pendaftaran Aggota Baru<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2911\"><a href=\"https:\/\/fortasbi.org\/home\/layanan-pengaduan-anggota\/\" class=\"elementor-sub-item menu-link\" tabindex=\"-1\">Layanan Pengaduan Anggota<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5619\"><a href=\"https:\/\/fortasbi.org\/home\/newsletter\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Newsletter<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-5581\"><a href=\"https:\/\/fortasbi.org\/home\/publikasi\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Publikasi<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-3662\"><a href=\"https:\/\/www.ceritabaik.fortasbi.org\/first\/\" class=\"elementor-item menu-link\" tabindex=\"-1\">Cerita FORTASBI<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-730b1ac4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"730b1ac4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-719cc755\" data-id=\"719cc755\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d51acf elementor-widget elementor-widget-heading\" data-id=\"6d51acf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.6 - 15-09-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Layanan Pengaduan Anggota<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95da308 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"95da308\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/fortasbi.org\/home\/wp-content\/plugins\/elementor\/assets\/css\/widget-icon-list.min.css\">\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-exclamation-triangle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Syarat dan Tata Cara Pengaduan Anggota Layanan FORTASBI.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f79470 elementor-widget elementor-widget-text-editor\" data-id=\"0f79470\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.6 - 15-09-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><b>Prinsip Pelayanan pengaduan anggota:<\/b><\/p><p>Standar layanan kepada anggota yang berkenaan dengan pengaduan, memperhatikan prinsip-prinsip sebagai berikut:<\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kemanusiaan, artinya layanan terhadap anggota yang mengalami permasalahan didasarkan pada perlindungan dan penghormatan hak asasi manusia.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keadilan, artinya layanan yang diberikan untuk memberikan keadilan secara proporsional terhadap anggota.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rahasia, yaitu merahasiakan identitas anggota agar merasa aman dan nyaman berkaitan dengan masalah yang telah dilaporkan, kecuali apabila anggota menghendaki sebaliknya.<\/span><\/li><\/ol><p>Pelayanan pengaduan adalah serangkaian tindakan yang dilakukan untuk menerima, mencatat, mengidentifikasi, menganalisis dan menindaklanjuti tentang adanya permasalahan anggota.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35b2ece elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"35b2ece\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Jenis Layanan:<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4cd77f elementor-widget elementor-widget-text-editor\" data-id=\"b4cd77f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Layanan informasi<\/strong> pendaftaran kepada calon anggota<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Layanan konsultasi<\/strong>; yang diberikan kepada anggota yang meminta konsultasi mengenai hal-hal yang berkenaan dengan sertifikasi atau hal lainnya yang berhubungan dengan perkebunan kelapa sawit.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Layanan penjangkauan<\/strong>; layanan ini dapat berupa kunjungan, pelatihan khusus dan bimbingan khusus pada anggota<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Layanan pengaduan<\/strong>; pengaduan ini dapat berupa pengaduan mengenai masalah internal anggota, anggota antar anggota, dan masalah ketidakpuasan terhadap layanan sekretariat.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Layanan mediasi<\/strong>; layanan ini adalah jika ada permintaan anggota untuk memediasi konflik yang terjadi.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Penjualan kredit sertifikasi RSPO<\/strong>; adalah layanan yang diberikan kepada anggota yang bersertifikat RSPO.<\/span><\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ade22bb elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1ade22bb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Prosedur Layanan Pengaduan Anggota<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63114a17 elementor-widget elementor-widget-toggle\" data-id=\"63114a17\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.6 - 15-09-2022 *\/\n.elementor-toggle{text-align:left}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d4d4d4;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{-webkit-margin-start:-5px;margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d4d4d4;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-container>.elementor-widget-toggle{width:var(--container-widget-width,100%)}<\/style>\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1661\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1661\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Pengaduan Langsung <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1661\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1661\"><p><span style=\"font-weight: 400;\">Bahwa anggota yang mengalami permasalahan datang secara langsung atau melalui telepon mengadukan\/melaporkan ke staf administrasi (<\/span><i><span style=\"font-weight: 400;\">Administration Assistant)<\/span><\/i><span style=\"font-weight: 400;\"> tentang permasalahan anggota.\u00a0<\/span><\/p><p><b>Prosedur pengaduan sebagai berikut:<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Anggota\u00a0 melaporkan kedatangannya ke staf administrasi (<\/span><i><span style=\"font-weight: 400;\">Administration Assistant)<\/span><\/i><span style=\"font-weight: 400;\">.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Staff Administrasi menerima, mencatat, mengidentifikasi dan menganalisis permasalahan yang dihadapi anggota, dan dalam hal tertentu berkoordinasi dengan Ketua Yayasan.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Staf bagian layanan menyampaikan hasil pendataan kepada Ketua Yayasan.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Ketua Yayasan atau staf yang ditunjuk melakukan klarifikasi\/tanggapan dan tindak lanjut atas pengaduan anggota.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Staf Administrasi (<\/span><i><span style=\"font-weight: 400;\">Administration Assistant)<\/span><\/i><span style=\"font-weight: 400;\"> menindaklanjuti dari tanggapan Ketua Yayasan atau staf yang ditunjuk atas pengaduan anggota.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Anggota menerima tindak lanjut sesuai dengan pengaduan.<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-2355 aligncenter\" src=\"https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/layanan-pengaduan-langsung-255x300.webp\" alt=\"\" width=\"255\" height=\"300\" srcset=\"https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/layanan-pengaduan-langsung-255x300.webp 255w, https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/layanan-pengaduan-langsung-870x1024.webp 870w, https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/layanan-pengaduan-langsung-768x904.webp 768w, https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/layanan-pengaduan-langsung-600x706.webp 600w, https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/layanan-pengaduan-langsung.webp 1001w\" sizes=\"(max-width: 255px) 100vw, 255px\" \/><\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1662\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1662\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"far fa-caret-square-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened far fa-caret-square-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">Pengaduan secara tidak langsung <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1662\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1662\"><p><span style=\"font-weight: 400;\">Pengaduan tidak langsung dapat diartikan bahwa anggota melaporkan permasalahan ke staf administrasi (<\/span><i><span style=\"font-weight: 400;\">Administration Assistant)<\/span><\/i><span style=\"font-weight: 400;\"> melalui media surat\/<\/span><i><span style=\"font-weight: 400;\">e-mail<\/span><\/i><span style=\"font-weight: 400;\">, komunikasi elektronik lainnya. Pengaduan tidak langsung juga meliputi laporan yang dilakukan oleh koordinator mengenai adanya permasalahan yang dialami oleh anggota.<\/span><\/p><p><span style=\"font-weight: 400;\">Ada beberapa pertimbangan anggota tidak melaporkan langsung ke staf administrasi (<\/span><i><span style=\"font-weight: 400;\">Administration Assistant) <\/span><\/i><span style=\"font-weight: 400;\">karena terkendala jarak, transportasi, waktu, kondisi fisik atau psikis, keterbatasan dana, takut, malu dan lain sebagainya. Walaupun anggota tidak melaporkan secara langsung, tapi staf administrasi (<\/span><i><span style=\"font-weight: 400;\">Administration Assistant) <\/span><\/i><span style=\"font-weight: 400;\">wajib memberikan layanan serta perlu memastikan kebenaran pengaduan anggota.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Proses penerimaan pengaduan sebagai berikut:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Anggota mengisi formulir pengaduan melalui form link <\/span><b>https:\/\/fortasbi.org\/formpengaduan\/ <\/b><span style=\"font-weight: 400;\">atau mengirimkan <\/span><i><span style=\"font-weight: 400;\">e-mail<\/span><\/i><span style=\"font-weight: 400;\"> ke\u00a0 <\/span><b>pengaduan@fortasbi.org<\/b><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Staf Administrasi (<\/span><i><span style=\"font-weight: 400;\">Administration Assistant) <\/span><\/i><span style=\"font-weight: 400;\">menerima <\/span><i><span style=\"font-weight: 400;\">e-mail<\/span><\/i><span style=\"font-weight: 400;\"> dari dari Anggota.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Staf Administrasi (<\/span><i><span style=\"font-weight: 400;\">Administration Assistant)<\/span><\/i><span style=\"font-weight: 400;\"> melakukan identifikasi dan analisis:\u00a0<\/span><\/li><\/ol><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Staf administrasi (<\/span><i><span style=\"font-weight: 400;\">Administration Assistant) <\/span><\/i><span style=\"font-weight: 400;\">melaporkan pengaduannya kepada Ketua Yayasan apabila membutuhkan tindak lanjut;\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Staf administrasi (<\/span><i><span style=\"font-weight: 400;\">Administration Assistant) <\/span><\/i><span style=\"font-weight: 400;\">menginformasikan kepada anggota jika permasalahan tidak dapat di tindak lanjuti.\u00a0<\/span><\/li><\/ol><ol><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Ketua Yayasan atau staf yang ditunjuk menelaah hasil identifikasi dan analisa kemudian\u00a0 menginformasikan kepada pihak\/staf yang berkapasitas agar pengaduan anggota dapat tindak lanjuti.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Pihak\/staf yang berkapasitas menindaklanjuti hasil rekomendasi dari Ketua Yayasan atau staf yang ditunjuk baik berupa layanan pendampingan atau layanan yang dibutuhkan lainnya.<\/span><\/li><\/ol><p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-2359 aligncenter\" src=\"https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/prosedur-layanan-pengaduan-tidak-langsung-247x300.webp\" alt=\"\" width=\"247\" height=\"300\" srcset=\"https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/prosedur-layanan-pengaduan-tidak-langsung-247x300.webp 247w, https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/prosedur-layanan-pengaduan-tidak-langsung-844x1024.webp 844w, https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/prosedur-layanan-pengaduan-tidak-langsung-768x931.webp 768w, https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/prosedur-layanan-pengaduan-tidak-langsung-600x728.webp 600w, https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/prosedur-layanan-pengaduan-tidak-langsung.webp 1114w\" sizes=\"(max-width: 247px) 100vw, 247px\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-99be70a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"99be70a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ab960ff\" data-id=\"ab960ff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9f7e897 elementor-widget elementor-widget-heading\" data-id=\"9f7e897\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Klik Form Pengaduan<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11d6eb7 elementor-hidden-mobile elementor-widget elementor-widget-button\" data-id=\"11d6eb7\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/fortasbi.org\/formpengaduan\/\" target=\"_blank\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Isi Form Pengaduan<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e197909\" data-id=\"e197909\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7519cf4b\" data-id=\"7519cf4b\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8e5213a elementor-widget elementor-widget-button\" data-id=\"8e5213a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/fortasbi.org\/formpengaduan\/\" target=\"_blank\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Isi Form Pengaduan<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c62252d elementor-widget elementor-widget-text-editor\" data-id=\"2c62252d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Alur Layanan Pengaduan Anggota FORTASBI 2022-2027<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-454e4c5a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"454e4c5a\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.6 - 15-09-2022 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#2c2c2c;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:-webkit-box;display:-ms-flexbox;display:flex}.elementor-widget-divider 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.elementor-divider__element{margin-right:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-container>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow,0)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f12cfd elementor-widget elementor-widget-image\" data-id=\"5f12cfd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1001\" height=\"1178\" src=\"https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/layanan-pengaduan-langsung.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/layanan-pengaduan-langsung.webp 1001w, https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/layanan-pengaduan-langsung-255x300.webp 255w, https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/layanan-pengaduan-langsung-870x1024.webp 870w, https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/layanan-pengaduan-langsung-768x904.webp 768w, https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/layanan-pengaduan-langsung-600x706.webp 600w\" sizes=\"(max-width: 1001px) 100vw, 1001px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bca365 elementor-widget elementor-widget-image\" data-id=\"8bca365\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1114\" height=\"1351\" src=\"https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/prosedur-layanan-pengaduan-tidak-langsung.webp\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/prosedur-layanan-pengaduan-tidak-langsung.webp 1114w, https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/prosedur-layanan-pengaduan-tidak-langsung-247x300.webp 247w, https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/prosedur-layanan-pengaduan-tidak-langsung-844x1024.webp 844w, https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/prosedur-layanan-pengaduan-tidak-langsung-768x931.webp 768w, https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/10\/prosedur-layanan-pengaduan-tidak-langsung-600x728.webp 600w\" 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elementor-widget-image\" data-id=\"3b7b812\" data-element_type=\"widget\" data-widget_type=\"theme-site-logo.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/fortasbi.org\/home\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"945\" height=\"354\" src=\"https:\/\/fortasbi.org\/home\/wp-content\/uploads\/2023\/06\/cropped-logofortasbi.png\" class=\"attachment-full size-full\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21c5097 elementor-tablet-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"21c5097\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-phone-call2\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">(0251) 8365959<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-email\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">admin@fortasbi.org<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-map-marker\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Jl. Artzimar III No.13B, Kec. Bogor Utara, Kota Bogor, Jawa Barat 16152<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67a0c6f e-grid-align-left elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"67a0c6f\" data-element_type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.6 - 15-09-2022 *\/\n.elementor-widget-social-icons.elementor-grid-0 .elementor-widget-container,.elementor-widget-social-icons.elementor-grid-mobile-0 .elementor-widget-container,.elementor-widget-social-icons.elementor-grid-tablet-0 .elementor-widget-container{line-height:1;font-size:0}.elementor-widget-social-icons:not(.elementor-grid-0):not(.elementor-grid-tablet-0):not(.elementor-grid-mobile-0) .elementor-grid{display:inline-grid}.elementor-widget-social-icons .elementor-grid{grid-column-gap:var(--grid-column-gap,5px);grid-row-gap:var(--grid-row-gap,5px);grid-template-columns:var(--grid-template-columns);-webkit-box-pack:var(--justify-content,center);-ms-flex-pack:var(--justify-content,center);justify-content:var(--justify-content,center);justify-items:var(--justify-content,center)}.elementor-icon.elementor-social-icon{font-size:var(--icon-size,25px);line-height:var(--icon-size,25px);width:calc(var(--icon-size, 25px) + (2 * var(--icon-padding, .5em)));height:calc(var(--icon-size, 25px) + (2 * var(--icon-padding, .5em)))}.elementor-social-icon{--e-social-icon-icon-color:#fff;display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;background-color:#818a91;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;text-align:center;cursor:pointer}.elementor-social-icon i{color:var(--e-social-icon-icon-color)}.elementor-social-icon svg{fill:var(--e-social-icon-icon-color)}.elementor-social-icon:last-child{margin:0}.elementor-social-icon:hover{opacity:.9;color:#fff}.elementor-social-icon-android{background-color:#a4c639}.elementor-social-icon-apple{background-color:#999}.elementor-social-icon-behance{background-color:#1769ff}.elementor-social-icon-bitbucket{background-color:#205081}.elementor-social-icon-codepen{background-color:#000}.elementor-social-icon-delicious{background-color:#39f}.elementor-social-icon-deviantart{background-color:#05cc47}.elementor-social-icon-digg{background-color:#005be2}.elementor-social-icon-dribbble{background-color:#ea4c89}.elementor-social-icon-elementor{background-color:#d30c5c}.elementor-social-icon-envelope{background-color:#ea4335}.elementor-social-icon-facebook,.elementor-social-icon-facebook-f{background-color:#3b5998}.elementor-social-icon-flickr{background-color:#0063dc}.elementor-social-icon-foursquare{background-color:#2d5be3}.elementor-social-icon-free-code-camp,.elementor-social-icon-freecodecamp{background-color:#006400}.elementor-social-icon-github{background-color:#333}.elementor-social-icon-gitlab{background-color:#e24329}.elementor-social-icon-globe{background-color:#818a91}.elementor-social-icon-google-plus,.elementor-social-icon-google-plus-g{background-color:#dd4b39}.elementor-social-icon-houzz{background-color:#7ac142}.elementor-social-icon-instagram{background-color:#262626}.elementor-social-icon-jsfiddle{background-color:#487aa2}.elementor-social-icon-link{background-color:#818a91}.elementor-social-icon-linkedin,.elementor-social-icon-linkedin-in{background-color:#0077b5}.elementor-social-icon-medium{background-color:#00ab6b}.elementor-social-icon-meetup{background-color:#ec1c40}.elementor-social-icon-mixcloud{background-color:#273a4b}.elementor-social-icon-odnoklassniki{background-color:#f4731c}.elementor-social-icon-pinterest{background-color:#bd081c}.elementor-social-icon-product-hunt{background-color:#da552f}.elementor-social-icon-reddit{background-color:#ff4500}.elementor-social-icon-rss{background-color:#f26522}.elementor-social-icon-shopping-cart{background-color:#4caf50}.elementor-social-icon-skype{background-color:#00aff0}.elementor-social-icon-slideshare{background-color:#0077b5}.elementor-social-icon-snapchat{background-color:#fffc00}.elementor-social-icon-soundcloud{background-color:#f80}.elementor-social-icon-spotify{background-color:#2ebd59}.elementor-social-icon-stack-overflow{background-color:#fe7a15}.elementor-social-icon-steam{background-color:#00adee}.elementor-social-icon-stumbleupon{background-color:#eb4924}.elementor-social-icon-telegram{background-color:#2ca5e0}.elementor-social-icon-thumb-tack{background-color:#1aa1d8}.elementor-social-icon-tripadvisor{background-color:#589442}.elementor-social-icon-tumblr{background-color:#35465c}.elementor-social-icon-twitch{background-color:#6441a5}.elementor-social-icon-twitter{background-color:#1da1f2}.elementor-social-icon-viber{background-color:#665cac}.elementor-social-icon-vimeo{background-color:#1ab7ea}.elementor-social-icon-vk{background-color:#45668e}.elementor-social-icon-weibo{background-color:#dd2430}.elementor-social-icon-weixin{background-color:#31a918}.elementor-social-icon-whatsapp{background-color:#25d366}.elementor-social-icon-wordpress{background-color:#21759b}.elementor-social-icon-xing{background-color:#026466}.elementor-social-icon-yelp{background-color:#af0606}.elementor-social-icon-youtube{background-color:#cd201f}.elementor-social-icon-500px{background-color:#0099e5}.elementor-shape-rounded .elementor-icon.elementor-social-icon{border-radius:10%}.elementor-shape-circle .elementor-icon.elementor-social-icon{border-radius:50%}<\/style>\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook-f elementor-repeater-item-320e991\" href=\"https:\/\/web.facebook.com\/fortasbi\/?locale=id_ID&#038;_rdc=1&#038;_rdr\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook-f<\/span>\n\t\t\t\t\t\t<i class=\"fab fa-facebook-f\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-icon-instagram-1 elementor-repeater-item-1491259\" href=\"https:\/\/www.instagram.com\/fortasbi.indonesia\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Icon-instagram-1<\/span>\n\t\t\t\t\t\t<i class=\"icon icon-instagram-1\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-icon-youtube-v elementor-repeater-item-8206083\" href=\"https:\/\/www.youtube.com\/channel\/UCIJIszyZBVqCXcQ7akU6ktw\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Icon-youtube-v<\/span>\n\t\t\t\t\t\t<i class=\"icon icon-youtube-v\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-dccfaf9\" href=\"https:\/\/www.linkedin.com\/in\/yayasan-fortasbi-indonesia-359768302\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-tiktok elementor-repeater-item-29f9160\" href=\"https:\/\/www.tiktok.com\/@fortasbi.indonesia\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Tiktok<\/span>\n\t\t\t\t\t\t<i class=\"fab fa-tiktok\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon- elementor-repeater-item-a7b0355\" href=\"https:\/\/twitter.com\/Fortasbi_idn\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\"><\/span>\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 50 50\" width=\"50px\" height=\"50px\"><path d=\"M 11 4 C 7.134 4 4 7.134 4 11 L 4 39 C 4 42.866 7.134 46 11 46 L 39 46 C 42.866 46 46 42.866 46 39 L 46 11 C 46 7.134 42.866 4 39 4 L 11 4 z M 13.085938 13 L 21.023438 13 L 26.660156 21.009766 L 33.5 13 L 36 13 L 27.789062 22.613281 L 37.914062 37 L 29.978516 37 L 23.4375 27.707031 L 15.5 37 L 13 37 L 22.308594 26.103516 L 13.085938 13 z M 16.914062 15 L 31.021484 35 L 34.085938 35 L 19.978516 15 L 16.914062 15 z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b93b63f\" data-id=\"b93b63f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-602cb37 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"602cb37\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c488183\" data-id=\"c488183\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ccbee5 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"8ccbee5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Link Cepat<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-11f206b elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"11f206b\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div 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Prinsip Pelayanan pengaduan anggota: Standar layanan kepada anggota yang berkenaan dengan pengaduan, memperhatikan prinsip-prinsip sebagai berikut: Kemanusiaan, artinya layanan terhadap anggota yang mengalami permasalahan didasarkan pada perlindungan dan penghormatan hak asasi manusia.\u00a0 Keadilan, artinya layanan yang diberikan untuk memberikan keadilan secara proporsional terhadap anggota.\u00a0 &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/fortasbi.org\/home\/layanan-pengaduan-anggota\/\"> <span class=\"screen-reader-text\">Layanan Pengaduan Anggota<\/span> Selengkapnya &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"class_list":["post-2048","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Layanan Pengaduan Anggota -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fortasbi.org\/home\/layanan-pengaduan-anggota\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Layanan Pengaduan Anggota -\" \/>\n<meta property=\"og:description\" content=\"Layanan Pengaduan Anggota Syarat dan Tata Cara Pengaduan Anggota Layanan FORTASBI. 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